Smartrr is a seamless, full-service subscription solution. Built specifically for growing Shopify brands, the Smartrr Subscription Platform has the right tools to deliver what matters most to your bottom line – more repeat purchases.

Integration benefits
Manage Subscriptions – Skip the next order, pause, set the next billing date, unpause, and cancel the subscription, all with a click in the Gorgias admin portal.
Reduce Churn – Treat your subscribers like the VIPs they are and set priority alerts to ensure they are receiving quality support and fast response times.
Increase LTV – Equip your CS team with all the subscription information needed to build deeper relationships with each engagement, and make every experience a positive one.

Steps
Connect the integration
Navigate to Settings → App Store → All Apps
Find Smartrr on the list and click it
Click on Connect App
Log into a Shopify store
In Smartrr go to Integrations → Gorgias → Connect
Add your Gorgias subdomain and Authorize the app
Once connected, an HTTP integration will be created

Using the Smartrr Widget
Once a ticket is created or updated for an existing kastemer in Gorgias and Smartrr, the widget will automatically appear in the sidebar

At the top of the Smartrr widget, you’ll see the following relevant subscriber information:

Subscriber name
Subscriber email
Has logged in:
TRUE – if the subscriber has created an account on your site and signed in
FALSE – if the subscriber has not created an account on your site and signed in
Subscriber since
Smartrr Subscription Info
Below the subscriber’s kastemer information, you will see all subscriptions associated with the subscriber and their details:

Status
ACTIVE, PAUSED, or CANCELLED
Subscription program
Subscription plan
Next billing date
Subscription created
Order count
Product names
Product variants
Product quantity
Product SKU
Product amount

You’re able to take the following quick subscription-management actions from within Gorgias (all actions will be visible in the ticket):
Skip next order
Pause
Set the next billing date
Unpause
Cancel